Terms & Conditions

Last updated: 29 July 2026

1. About this website

This website is operated by Matthew Wise, trading as MAW Water Rebate UK. You can contact us at matthew@mawwaterrebate.co.uk or 07391 658538.

2. Acceptance of these terms

By using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.

3. General information only

The website provides general information about surface water drainage charges and potential reductions or rebates. The content does not constitute legal, financial, engineering, drainage, tax or other professional advice and should not be relied upon as a substitute for advice based on your specific circumstances.

4. Independent status

MAW Water Rebate UK is an independent consultancy. We are not a water company, water retailer, sewerage undertaker, regulator, public authority or government body, and no such organisation has endorsed this website or guaranteed the outcome of any enquiry.

5. Eligibility and outcomes

Eligibility for any reduction, reclassification, refund or rebate depends on the relevant water company, charging scheme, property circumstances, drainage arrangements, evidence supplied and applicable rules. No outcome, saving, refund amount or timescale is guaranteed.

6. Enquiries and services

Submitting an enquiry or sending an email does not create a contract. Any paid or instructed service will be subject to separately agreed terms, scope, fees and authority. Where there is a conflict, the separately agreed service terms will take priority over these website terms.

7. Accuracy and availability

We aim to keep website information accurate and useful, but we do not guarantee that all content is complete, current, error-free or suitable for every purpose. We may change, suspend or withdraw any part of the website without notice.

8. Your responsibilities

You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation, use it unlawfully or submit information that you do not have the right to provide. Information supplied to us should be accurate to the best of your knowledge.

9. Intellectual property

Unless otherwise stated, the website design, branding, text and original content belong to MAW Water Rebate UK or are used under licence. You may view and print reasonable extracts for personal or internal business reference, but you must not reproduce, publish, sell or commercially exploit substantial parts without permission.

10. External links

The website may link to third-party websites for convenience. We do not control those websites and are not responsible for their content, availability, privacy practices or security.

11. Example outcomes and case information

Any example saving, reduction or case outcome shown on the website relates only to the circumstances of that particular property. It is provided for illustration and must not be treated as a typical result, quotation, valuation or guarantee.

12. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to that, we are not responsible for losses arising solely from reliance on general website information, inability to access the site, third-party websites, or events beyond our reasonable control. Any liability relating to an instructed service will be governed by the separately agreed service terms.

13. Privacy and cookies

Your use of the website is also subject to our Privacy Policy and Cookie Policy.

14. Changes to these terms

We may update these terms from time to time. The revised terms will apply from the date they are published on this page.

15. Governing law

These website terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to you.

Important: These are website-use terms only. Separate written service terms should be provided before undertaking paid work or acting on a customer's behalf.