Privacy Policy

Last updated: 29 July 2026

MAW Water Rebate UK is committed to respecting your privacy and handling personal information fairly, lawfully and securely. This notice explains what information we may collect, why we use it, how long we keep it and the rights available to you under UK data protection law.

1. Who we are

MAW Water Rebate UK provides information and consultancy relating to potential surface water drainage charge reductions and rebates.

Data controller: Matthew Wise, trading as MAW Water Rebate UK
Email: matthew@mawwaterrebate.co.uk
Telephone: 07391 658538

2. Information we may collect

We may collect information that you provide when you contact us by email, telephone or another agreed method. This may include:

• Your name, business name and job title.
• Your email address, telephone number and correspondence address.
• Property addresses, water supplier details, account information and billing information relevant to an enquiry.
• Information about drainage arrangements, property ownership or occupation, site plans, photographs or supporting documents that you choose to provide.
• Records of communications and any instructions you give us.
• Technical information that may be generated automatically by the website or hosting provider, such as IP address, browser type, security logs and server records.

Please avoid sending information that is not reasonably required for us to assess or respond to your enquiry.

3. How we use your information

We may use personal information to:

• Respond to enquiries and provide an initial eligibility assessment.
• Discuss, prepare and provide our services.
• Communicate with water companies, property owners, occupiers, managing agents or other relevant parties where you have authorised us to do so.
• Maintain business, accounting and correspondence records.
• Protect the security and proper operation of our website and systems.
• Comply with legal, tax, regulatory or insurance obligations.
• Establish, exercise or defend legal claims.

4. Lawful bases

Depending on the circumstances, we rely on one or more of the following lawful bases:

• Contract: processing necessary to take steps at your request before entering into a contract or to perform an agreed service.
• Legitimate interests: operating our business, responding to enquiries, keeping appropriate records, protecting our systems and improving our services, provided those interests are not overridden by your rights.
• Legal obligation: complying with applicable laws and regulatory requirements.
• Consent: where you have freely given consent for a specific purpose. You may withdraw consent at any time, although this will not affect processing already carried out lawfully.

5. Sharing information

We do not sell or rent personal information. We may share it only where reasonably necessary with:

• Water and sewerage companies or their authorised representatives.
• Property owners, occupiers, managing agents, professional advisers or contractors involved in your matter.
• Website hosting, email, IT, cloud-storage, accounting or other service providers who support our business.
• Professional advisers, insurers, regulators, courts, law-enforcement bodies or public authorities where required or appropriate.

Where third-party service providers process information for us, we expect them to use it only for the agreed purpose and to protect it appropriately.

6. International transfers

Some technology providers may store or process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate legal safeguards are used, such as UK adequacy regulations or approved contractual protections.

7. Retention

We keep personal information only for as long as reasonably necessary for the purposes described above. Enquiry records that do not result in work will normally be reviewed and deleted when no longer needed. Records relating to services, contracts, payments, tax, disputes or legal obligations may be retained for longer where required. Retention periods may vary according to the type of record and any applicable legal or insurance requirement.

8. Security

We use reasonable administrative and technical measures to protect personal information against unauthorised access, alteration, disclosure or loss. However, no internet or email transmission can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information where there is no lawful reason to retain it.
• Ask us to restrict how information is used.
• Object to processing based on legitimate interests or to direct marketing.
• Ask for certain information in a portable format.
• Withdraw consent where consent is the lawful basis.
• Complain to the Information Commissioner's Office.

To exercise a right, email matthew@mawwaterrebate.co.uk. We may need to verify your identity before responding.

10. Marketing communications

We do not currently use the website to sign visitors up to general marketing emails. If marketing communications are introduced, we will provide appropriate information and a clear way to opt out. Service-related messages about an enquiry or instructed matter are not treated as general marketing.

11. Complaints

Please contact us first so we can try to resolve any concern. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection. Further information is available on the ICO website.

12. Cookies and website data

Our use of cookies and similar technologies is explained in our Cookie Policy. The site is currently intended to use only essential cookies and technical data required for security and operation. If optional analytics, advertising or marketing tools are introduced, this notice and the cookie controls will be updated.

13. Changes to this notice

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with a revised update date.

Important: This is a general website privacy notice for the current simple site and should be reviewed if you introduce contact forms, online payments, analytics, advertising, mailing lists, customer accounts or materially different services.